Shipping Policy

Thank you for shopping with TrueGems. Below is our shipping policy to help you understand how and when your order will be delivered.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving full payment.

• You will receive a confirmation email once your order has been placed and another email with tracking details once your order has shipped.

Shipping Methods & Delivery Times

We offer reliable shipping through trusted courier partners. Estimated delivery times are as follows:

Location Estimated Delivery Time Within India 4–7 business days Remote/Rural Areas 6–10 business days

Please note that these are estimated timelines and actual delivery times may vary depending on your location, weather conditions, and courier delays.

Shipping Charges

• Shipping charges, if any, will be calculated and displayed at checkout.

• Occasionally, we may offer free shipping on selected products or orders over a certain value.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment status on the courier’s website.

If you do not receive tracking details within 3 business days of placing your order, please contact us at:
📧 support@truegems.co.in

Shipping Restrictions

• We currently ship within India only.

• Orders cannot be shipped to P.O. boxes, military addresses, or restricted zones.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging.

In the rare case that your order is lost in transit, we will coordinate with our courier partner to resolve the issue. Replacements or refunds will be handled based on the outcome of the investigation.

Incorrect Address

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at the time of order.

Contact Us

If you have any questions regarding shipping, feel free to reach out to our support team:
📧 support@truegems.co.in